Question 1

What does Fort Healthcare Solutions do?

Accepted Answer

We manage the business side of care: medical billing and coding, credentialing and provider enrollment, revenue cycle management, accounts receivable, denial management, eligibility verification, prior authorization, practice management, patient helpdesk and virtual assistant services.

Question 2

Who do you work with?

Accepted Answer

Private practices, physician groups, hospitals and outpatient facilities across the United States, in every specialty.

Question 3

Which EHR and practice management systems do you support?

Accepted Answer

We have hands-on experience with 50+ leading EHR, EMR and PM systems, including AdvancedMD, CureMD, DrChrono, Office Ally, athenahealth and eClinicalWorks.

Question 4

Are you HIPAA-compliant?

Accepted Answer

Yes. We act as your HIPAA business associate and protect PHI and ePHI with administrative, physical and technical safeguards, backed by regular risk assessments.

Question 5

What is the free practice analysis?

Accepted Answer

A no-cost review of how your billing, collections and workflows are performing today. We show you where revenue may be slipping away and how we would help.

Question 6

Is Fort Healthcare Solutions the same company as Fort Medical Billing?

Accepted Answer

Yes. Fort Healthcare Solutions is the trade name of Fort Medical Billing LLC. It is the same team and the same commitment, under a name that reflects the full range of services we provide.

Question 7

What is revenue cycle management?

Accepted Answer

It is the financial process that runs from appointment scheduling to final payment: patient registration, insurance verification, coding, claim submission, denial management and collections. Done well, it means prompt payments, fewer denials and healthier cash flow.

Question 8

Why outsource revenue cycle management?

Accepted Answer

Managing RCM in-house often means higher administrative costs, operational inefficiencies and a greater risk of errors. Outsourcing gives you specialists whose only job is optimizing your practice's financial operations.

Question 9

Do you work with hospitals as well as private practices?

Accepted Answer

Yes. We deliver RCM for private practices, hospitals and outpatient facilities, tailored to each organization's size, specialty and goals.

Question 10

What is medical billing and coding?

Accepted Answer

It is the translation of medical procedures and diagnoses into standardized codes used for insurance claims and patient billing. Accurate billing and coding are essential for proper reimbursement and regulatory compliance.

Question 11

Why is accurate medical coding important?

Accepted Answer

Proper coding ensures you are reimbursed correctly for the care you provide. Inaccurate codes lead to underpayments, denials, audits and potential penalties.

Question 12

Which coding standards do you use?

Accepted Answer

We code to current ICD-10-CM, CPT and HCPCS Level II standards along with payer-specific guidelines, and keep pace with every annual code update.

Question 13

Can you handle claim follow-up and denials?

Accepted Answer

Yes. We follow every claim through to payment and work denials, correcting, resubmitting and appealing as needed.

Question 14

What does credentialing involve?

Accepted Answer

Credentialing verifies the qualifications, training, licensure and experience of healthcare providers to confirm they meet the standards set by insurance companies and regulatory bodies.

Question 15

How long does credentialing take?

Accepted Answer

It varies by payer and state, and many commercial enrollments take several months. We submit complete applications and follow up persistently so avoidable delays don't hold you back.

Question 16

Can you handle re-credentialing?

Accepted Answer

Yes. We manage both initial credentialing and re-credentialing, tracking every renewal so nothing lapses.

Question 17

What happens if a provider isn't properly credentialed?

Accepted Answer

Claims can be delayed or denied, reimbursements lost, and the practice exposed to compliance issues. Proper credentialing protects both revenue and reputation.

Question 18

What is practice management in healthcare?

Accepted Answer

Practice management is the administration and coordination of a practice's operations, including scheduling, billing, compliance and patient engagement.

Question 19

What does your practice management include?

Accepted Answer

Scheduling and appointment management, financial management, compliance and regulation management, and patient engagement and communication.

Question 20

How can efficient scheduling improve my practice?

Accepted Answer

Better scheduling reduces wait times and no-shows, improves patient flow and keeps your practice operating at full capacity.

Question 21

What are patient helpdesk services?

Accepted Answer

They cover managing patient inquiries, resolving issues and facilitating communication between patients and your practice to ensure a positive experience.

Question 22

Why does 24/7 support matter?

Accepted Answer

Patients have questions outside office hours. Round-the-clock support means timely help whenever they need it, without adding to your staff's workload.

Question 23

What does your helpdesk include?

Accepted Answer

Inquiry handling, issue resolution, appointment reminders and follow-up communication, plus tracking, reports and analytics on patient interactions.

Question 24

What tasks can a virtual assistant perform for a medical practice?

Accepted Answer

A virtual assistant can manage administrative tasks such as appointment scheduling, billing inquiries, patient communication, data entry and more.

Question 25

Are your virtual assistants HIPAA-compliant?

Accepted Answer

Yes. All of our virtual assistants are trained in HIPAA regulations and handle patient data securely and confidentially.

Question 26

Can I customize the services?

Accepted Answer

Yes. Support is tailored to your workflows, hours and priorities, from a few hours a week to full-time assistance.

Frequently asked questions.

General

Revenue Cycle

Billing & Coding

Credentialing

Practice Management

Patient Helpdesk

Virtual Assistant

Let’s find the revenue your practice is leaving on the table.